Question 1

What is TopUp?

Accepted Answer

TopUp is an exercise program that was developed according to the latest research, with the aim of assisting people to improve their mobility and decrease their risk of falls.

The exercises are aimed at the general public and are not tailored to any individual requirements or medical needs.

Always check with your doctor before beginning a new exercise program.

Question 2

Who is TopUp Suitable For?

Accepted Answer

TopUp is suitable for most people who are able to stand up, walk a few metres, and who have medical clearance to exercise.

We recommend that you watch the videos first and only attempt 
exercises that you feel safe to do.

Always check with your doctor before beginning TopUp, or any new exercise regime.

Question 3

Does TopUp provide Medical Advice or Therapy?

Accepted Answer

No. TopUp is a generic exercise program designed to suit most people who are medically able to participate.

For an exercise program that is specific to your own requirements you should contact  a physiotherapist, who will tailor an exercise and fall prevention program to your individual needs.

You can find a registered physiotherapist using this link: https://choose.physio/find-a-physio , or ask your doctor for a recommendation.

Question 4

What Equipment Do I Need?

Accepted Answer

You will need :

- Some non-slip footwear such as sneakers

- A stable chair to sit in (preferably with arms)

- A benchtop or heavy table to hold onto while you're standing up.

Some of the exercises give you an option to use weights or a resistance band.

This is entirely optional, and the exercises can be done without them.

You can easily replace the hand weights with a tin of beans or soup.

Stores such as Kmart, sports stores and larger pharmacies stock resistance bands, or ask your local physiotherapist.

Question 5

How Does the Free Trial Work?

Accepted Answer

All subscriptions include a 7 day free trial.

This means that your card is not charged until the end of the trial period.

If you decide not to continue with the program, simply cancel your membership before the trial period ends.

Unfortunately we are not able to provide any refunds.

Question 6

How Do I Sign Up?

Accepted Answer

Sign up on our Pricing page.

After you have signed up, go back to the video you wish to start with and click the "play" button, which says "Watch Now"

Question 7

I've Signed Up, How Do I Log In?

Accepted Answer

There is a small "Log In" icon at the top right hand side of the blue menu bar at the top of each page.

Click that and it will take you to the Log In page.

If you have already logged in, instead of the "Log In" sign you will see your username.

If you see this then you will be able to play the videos without logging in again, so just go straight to the Videos page and click "Play".

Question 8

Problems Playing the Videos

Accepted Answer

The videos play best if you are using the Google Chrome browser.

Otherwise, this is very rare! We would love to hear from you so we can try to get it working for you.

Send us a message on our Contact page and we'll get back to you as soon as we can.

Question 9

Problems With The Website

Accepted Answer

If you have problems with the website you can contact us via the Contact page.

Or send us an email and we will respond as soon as we can.

Our email address is hello@topupexercise.com.au

We  aim to respond to any email enquiries within 24 hours.

Question 10

How Do I Cancel My Subscription?

Accepted Answer

Cancelling is easy but we're sorry to see you go!

Simply log in, then go to your username at the top right of the blue menu bar and choose "Subscriptions" from the drop down menu.

You will see an option to cancel your membership.

The videos will remain available to you until the time you have already paid for has elapsed.

Frequently Asked Questions